Returns Policy

Purchases made through this website are completed via Amazon. As a result, all returns, exchanges, and refunds are handled in accordance with Amazon's return policy.

If you wish to return a product, request an exchange, or receive a refund, you will need to start the process through your Amazon account by visiting "Your Orders" and following Amazon's instructions.

If you have any questions about our products, including their features, use or care, feel free to contact us at info@novahome.io. For any questions regarding orders, shipping, returns, exchanges or refunds, please contact Amazon directly.

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Damages and Issues

Please inspect your order upon arrival. If your item arrives damaged, is defective, or you receive the wrong product, please contact Amazon directly through your account so they can resolve the issue in accordance with their policies.

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Exceptions

Returns, non-returnable items and any applicable exceptions are subject to Amazon's return policy and may vary depending on the product and the country where the purchase was made.

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Exchanges

If you would like to exchange a product, please follow Amazon's return process and, if desired, place a new order for the replacement item through Amazon.

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European Union Right of Withdrawal

For orders placed through Amazon within the European Union, your right of withdrawal and the applicable conditions are governed by Amazon's return policy and the legislation in force in the country where the purchase was made.

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Refunds

Refunds are processed exclusively by Amazon. Once Amazon has received and inspected the returned item, your refund will be issued in accordance with Amazon's policies and processing times.

If you have any questions about our products before or after your purchase, we're always happy to help at info@novahome.io.